

FAQ
Risk-Free Returns
Return Guidelines
- 15-Day Risk-Free Returns: If you initiate a return within 15 days of the shipment date, no restocking fees will apply.
- Restocking Fees: Returns made after 15 days, as well as Demo, B-stock, and Used
items, are subject to a 15% restocking fee. Restocking fees also apply if an item
returned within the 15-day window is damaged, missing components, or otherwise unfit for resale. - Shipping Costs: Outgoing shipping costs will be charged for change-of-mind returns and for faulty or warranty claims that we are unable to verify.
How to Make a Return
To initiate a return, please send us a message on our contact page with your order number, order date, and a list of the items you'd like to return along with any issues. We will then respond to approve the return and issue you an RMA (Return Merchandise Authorization) number. If the item is defective and the return is initiated within 30 days of purchase, we will issue you a prepaid shipping label. For all other returns, the customer is responsible for shipping charges.
Next, to make sure your return is processed as quickly as possible, follow this checklist:
- Once the return is approved, ship the order back to us within three business days of
receiving the RMA. Extended return shipping delays may incur a restocking fee. - Repack the item with all documentation, cables, accessories etc. in the original product box. Place the repackaged merchandise in a shipping box; you may use the original shipping container.
- Address the package to:
- Arlo Music Machines
- [YOUR RMA NUMBER]
- 375 S. Eton Street, Unit 206
- Birmingham, MI 48009
- Ship via your preferred carrier with insurance. Arlo Music Machines is not responsible for
items damaged during transit. - International Returns: Write "return to seller" on the shipping label and make sure that it is marked as a used item on any customs documents. Arlo Music Machines is not responsible for duties or taxes for returned international shipments.
- Once your return is received at our warehouse please allow 3 - 5 business days for us to process the return. During this time we'll inspect the item to make sure it was returned in like-new condition, or, for warranty claims, verify the issue. If your order was shipped for free, the cost of outbound shipping will be deducted from your refund. We are not liable
for any currency conversion or customs fees incurred by your order or subsequent
return.
Damaged Items
If your item arrives damaged, please take photos of the item and packaging and email them, along with your RMA, to orders@arlomusicmachines.com.
Refund Processing
Once your return is received at our warehouse, please allow 3-5 business days for the refund to be processed.
Additional Notes
High-volume return customers may have a restocking fee reinstated after an account review. We reserve the right to adjust restocking fees at our discretion.